RETURNING/EXCHANGING YOUR ORDER
During 14 days from the delivery of your package you may request to exchange or return your order. You must return the Fundamentals products to the Fundamentals return address in perfect condition. The Fundamentals products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Also, the returns slip that comes with the shipment needs to be completed and enclosed together with the returned products. Returns/Exchanges should be sent to the following address:
68 B/C Ferntower Road,
London, N5 2JH
COSTS FOR RETURN
Fundamentals is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Fundamentals receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Fundamentals. Costs for exchanges: Once you have returned the items, Fundamentals will not make any additional charges for shipping in the case of an exchange. Please note that Fundamentals will not refund additional duties, taxes, or any additional charges, that may incur. During sale or promotional offers the policy explained above, will apply, except that Fundamentals will not accept exchanges.